Developer Support Engineer

ABOUT LIVEKIT LiveKit is building the infrastructure layer for the agentic era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year. ABOUT THIS ROLE We're hiring a Developer Support Engineer to be the first line of technical support for the thousands of developers building with LiveKit. You'll respond to inbound requests, triage and diagnose issues, and ensure developers receive fast, accurate, and empathetic help — whether through direct responses or by routing problems to the right internal teams. This role is ideal for someone who thrives in a fast-paced, highly technical environment, has a deep curiosity about how things work, and takes pride in creating clarity out of chaos. You'll collaborate closely with our Developer Success, Engineering, and Sales teams to make sure every developer gets the help they need — and that their feedback informs how we build. YOU'LL THRIVE HERE IF YOU: - are obsessed with helping developers succeed - are known as the go-to person for solving tricky technical issues - work hard and can move fast without sacrificing quality - care deeply about polish, detail, and clear communication - are a fast learner, frequently picking up new tools, systems, and skills The best way to impress us is by showing how you help others unblock themselves — and maybe by tinkering with LiveKit along the way. WHAT YOU'LL DO - Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email) - Triage and prioritize inbound issues, ensuring clear ownership and timely responses - Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details - Provide initia